Payment
Earth-Roots accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. The payment will only be debited from your account when the item is dispatched.
All amounts are in Euro and are incl. VAT.
Earth-Roots uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
Earth-Roots packs and ships every weekday. Because these special art prints have a relatively long production time, a delivery time of up to eight days can occur. The customer will receive an email with the expected dispatch time when ordering and a tracking number from GLS when the item has been dispatched. At the same time, a digital certificate is sent via e-mail documenting how many new trees have been planted in the ground via Plant for The Planet.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our Web shop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by mail at kontakt@earth-roots.dk. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item’s commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
Appeal options – overview and links:
If you have a complaint about a product bought in our webshop, you can send a complaint to:
Center for Complaint Resolution
Nævnenes Hus, Toldboden 2
8800 Viborg
The platform can be found here: http://ec.europa.eu/odr
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/odr
If you submit a complaint here, you must provide our e-mail address: info@earth-roots.dk
